Ryanair confirmed that it was making rapid progress in processing customer refunds for flights cancelled during the period from March to June as a result of Government imposed Covid-19 flight cancellations.
Since the Ryanair Dublin offices reopened on 1 June last, additional refunds staff have been trained to eliminate the backlog of customer refund requests with the following results:
- All March cash refund requests have now been cleared.
- At the end of June, 50% of April cash refunds have been cleared.
- By 15th July, the balance of April cash refunds will be processed.
- By the end of July, all of May and most of June cash refunds will also be processed.
These figures include passengers who have accepted travel vouchers and/or free moves onto flights that are now being operated by Ryanair in the months of Jul, Aug & Sept.
Ryanair’s CEO Eddie Wilson said:
“We are pleased to have made such significant progress over the month of June in eliminating the backlog of cash refunds due to the Covid-19 flight cancellations. Over 90% of passengers who booked directly with Ryanair and who requested a cash refund for travel between March and June will receive their refunds before the end of July
We will continue to process these cash refunds as fast as we can, and would encourage any customers who haven’t yet requested a cash refund, to do so with our Customer Service team and we will process their request as quickly as possible.”