British Airways is investigating the theft of customer data from its website, ba.com and the airline’s mobile app. This is a very serious data breach, however, BA has reported the stolen data does not include passengers’ travel or passport details.
From August 21, 2018, at 22:58 BST until September 5, 2018, at 21:45 BST inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised by as yet unknown perpetrators.
Since discovering the theft, BA has assured customers the breach is resolved and the website and app are working normally once again.
British Airways is communicating with all customers who have been affected by this breach. In the meantime and it advises any customers who believe they may have been affected to contact their banks or credit card providers and follow their recommended advice.
British Airways has notified the police and relevant authorities.
Alex Cruz, British Airways’ Chairman and Chief Executive said “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”